Please Notice that:

We do not offer “buy and try”. Please make sure you are purchasing the right unit for you.

When you received the package please notice the RMA (Return Merchandize Authorization) Number on shipping label.The Return Merchandize Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

 Returns must be shipped freight prepaid. Products received freight collect, without an RMA number, not approved for return or in any way not meeting the above criteria, will be refused. Return Merchandize Authorization numbers are good for fourteen (14) days only.

Any products returned after the expiration date will be refused.Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge. 

Defective product must be in original factory carton with all original packing materialsAll miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

Non-defective merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less freight and handling charges and restocking fees of: 15% for orders 1 to 14 days. 

Our Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1.       Note any damages on the receipt. 

 2.       Refuse the shipment (if possible) so that it is returned to Supplier for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. 

3.       If damaged item is accepted via UPS/Fed Ex Ground, contact us for freight claim. The receiver is responsible to place the claim with the carrier within 7 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received.